GuardYak Docs

How to create an escalation policy in GuardYak

Pro and above

If the first person doesn't respond, the alert should go to someone else. An escalation policy lists who to notify and how many minutes to wait before moving to the next person.

Before you start

  • A Pro or Business plan

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Transcript

Make sure someone always responds: notify the first person, then escalate if nobody acts.

Under Escalation policies, give the policy a name.

Add one line per step: minutes to wait, the method, then the address. Here Dana is emailed straight away, and Priya after ten minutes.

Add the policy. You can now choose it in any check's settings, and GuardYak stops escalating as soon as someone acknowledges the incident.

Steps

  1. Name the policy ▶ 0:07

    Under Escalation policies, enter a Policy name.

    Escalation policies form with the policy name entered

  2. Add the steps ▶ 0:11

    In the steps box, add one line per step in the form minutes | method | address.

    Steps box with two escalation lines for Dana and Priya

  3. Save it ▶ 0:21

    Select Add policy. Choose it under Escalation policy (optional) when you create or edit a check.

    Escalation policies list showing the new Client sites policy
ResultThe policy is listed with its steps and can be chosen when you create or edit a check.

Next steps

Updated 2026-10-26